Browsing the site
Music / Video samples
Purchasing merchandise on MapleMusic.com
Online security
Ordering without a credit card
Currency conversions
Shipping charges
Credit Cards
Shipping Return Policy
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How do I browse the MapleMusic site?
On the top part of your screen are menu items that will lead you to more detailed pages:
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Artist Index - MapleMusic artists are broken up alphabetically.
If you know the name of an artist, click on the appropriate alphabetical category to reveal a list of artists.
From there you can go directly to the artist of your choice to view biography, discography,
concert listings, merchandise sold through MapleMusic and links to official websites.
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Contests - the MapleMusic mailing list allows us to send you
updates on what artists have joined the site, new releases and upcoming profiles. Also by simply
adding your name to our mailing list, you will be automatically entered into MapleMusic.com draws
for CDs and merchandise.
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Order History - by clicking this link you can see keep track of an
order and whether it has been processed. Previous orders made at MapleMusic will be listed by order number.
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FAQ - the FAQ link points to this page you're reading now in
case you need to come back to check something out.
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About Us - this page talks about who and what MapleMusic is.
This page provides information for fans and artists who want to join MapleMusic, our mailing address
and phone number is listed as well.
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Shopping Basket - as you browse the site you may choose to add a
product to your shopping basket. Clicking the menu item Shopping Basket will reveal a list of your
products with the option to Checkout and purchase these products.
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How do I play samples of music/video tracks?
In order to listen to Maplemusic Streaming Media samples you will need a copy of
Windows Media Player
. It can play most media formats including .ASF, .MP3, .WAV, .AVI, .MIDI, .MPEG, .AU and .AIFF
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How do I purchase merchandise on MapleMusic?
We use the common e-commerce analogy of a shopping basket.
As you browse MapleMusic you will often come across merchandise for sale accompanied by an Add to Basket button.
Clicking the button will take you to your personal shopping basket where that item will be listed.
You can then choose to continue shopping (by browsing in any way you wish) or you can 'checkout'.
Checking out will lead you through a series of pages so that we can collect your shipping info
(where you are shipping the items to) and your billing info (credit card and cardholder info).
After this process your purchase will be complete and you'll be shown an order which you can choose to
print if you wish. Keep your order # handy to track the shipping status of your order.
If you prefer to purchase items via mailorder, please
download the MapleMusic Mail Order Form
and follow our MailOrder Instructions
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How are our E-Commerce transactions secured?
We use industry standard Secure Socket Layer (SSL) encryption provided by Verisign.
The most advanced Web security available, this ensures all your personal details are
encrypted while in transmission. MapleMusic wanted to go with the industry leader to be sure our
customer will have the safest possible online transactions on the internet.
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How will my merchandise be shipped to me?
We use Canada Post Eparcel service. You will have several delivery options to choose
from depending on how quickly you would like your package to arrive.
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I would like to order some products, however I don't have a credit card.
How do I go about ordering something through the mail?
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Download the MapleMusic Mail Order Form here
Go through the site as if you had a credit card - you are not asked for this until the very end.
This way you will be able to figure out what shipping option you would like,
total cost, etc. Once you have figured out your order cost and
shipping option, send a cheque or money order (that is negotiable in Canada) to:
MapleMusic
230 Richmond Street West, 11th Floor
Toronto, ON M5V 3E5
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When I ordered some merchandise from your site I noticed that I was charged in
Canadian dollars, why is that?
We are a Canadian site. Your credit card company will make the conversion to the appropriate currency.
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I would like to know what the shipping charges will be before I decide to make a purchase,
how can I find this out?
Our shipping charges are based on the weight and dimensions of your parcel, these prices will be
calculated and available to you before you make your actual purchase. The best way to see what
your shipping options will be is to go through the site as if you were going to make a purchase
and you will be able to see what your options will be without having to give any credit card information.
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Which credit cards do you accept?
We accept American Express, Mastercard, and Visa.
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MapleMusic's Shipping Return Policy
All damaged or defective items must be returned with the original invoice and in the condition in
which you received it. Indicate on the back of the invoice, or in an attached letter, why you are
returning the item(s). If your order arrived damaged please return it right away so we can
send you a replacement.
Please send all returns to:
MapleMusic
230 Richmond Street West, 11th Floor
Toronto, Ontario
M5V 3E5, Canada
Shipping charges will only be refunded in the case that the error was at the fault of MapleMusic.com.
All refunds, including any refunds for return shipping charges, will be credited to the credit card
used in your purchase. We will make every effort to process your refund quickly and you
will be notified of your refund by e-mail. In the case of a customer giving an insufficient or incorrect address
and the package being returned, the customer will be charged to resend the package to the correct address.
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